We’re the Howards.

Kyle is a post-sale executive who has spent more than eight years leading Customer Success, Support, and Onboarding organizations across high-growth B2B SaaS, fintech, and payments companies. Most recently Head of Client Success at Biller Genie, an AR automation and embedded payments platform, he has built and led the teams that own the full customer lifecycle at every company he has joined, with direct accountability for retention, churn, and expansion revenue across portfolios totaling well over 20,000 accounts.

He leads people first. At each organization he has been the presence that turns a reactive, firefighting function into a disciplined operation with clear standards and real accountability, developing managers and individual contributors who stay because they are challenged and trusted. The results follow from the culture: 127% net revenue retention, churn cut from 6.3% to under 2%, and customer satisfaction lifted into the high nineties, built by teams he hired, coached, and held to a standard.

Before SaaS, Kyle served five years as a U.S. Army Captain, commanding communications and IT operations for a 500-person battalion and leading teams in the U.S. and abroad. The Army shaped how he leads today: clear standards, real accountability, and systems that hold up under pressure.

He is also a technically minded executive and an AI-native operator who ships real software. He designed and built two production web and mobile applications end to end, which keeps him unusually fluent in the technology his teams and Product and Engineering partners depend on, and a credible voice on where AI actually creates leverage.

• 127%Net revenue retention
• 20,000+Accounts led across post-sale orgs
• 2Apps designed & shipped
• 5 yrsU.S. Army, Captain
• 4xMarathon finisher
• 7xHalf marathon finisher